Refund and Returns Policy

At NARO Fragrance, we want every order to reach you safely and in perfect condition. Because fragrances are personal-use products, we have a few conditions for returns, exchanges, and refunds.

1. Return Eligibility

A return or exchange request may be accepted if:

  • You received the wrong product.
  • The product was damaged or broken during delivery.
  • The bottle is leaking or has a manufacturing defect.
  • The product is unused, unopened, and returned with its original packaging.

Return requests must be made within 48 hours of receiving your order.

2. Non-Returnable Products

For hygiene and product-safety reasons, we do not accept returns for:

  • Perfumes that have been opened or sprayed.
  • Products that have been used or tested.
  • Products with damaged, missing, or removed packaging.
  • Returns requested because you do not like the fragrance or its performance.
  • Products damaged due to improper handling or misuse.
  • Return requests made after the 48-hour return period.

3. Damaged or Incorrect Orders

If you receive a damaged, leaking, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Clear photos of the product.
  • Clear photos of the packaging.
  • An unboxing video, if available.

After verification, NARO Fragrance may offer a replacement or refund, depending on the situation.

4. Exchange Policy

If your product qualifies for an exchange, we will replace it with the same product where available.

If the original product is unavailable, we may offer an alternative product of similar value or provide a refund.

5. Return Shipping

If the return is due to an incorrect, damaged, defective, or leaking product caused before or during delivery, NARO Fragrance will cover the return/replacement delivery cost.

For any approved return that is not caused by an error on our part, the customer may be responsible for return shipping costs.

6. Refunds

Once the returned product has been received and inspected, approved refunds will be processed within 5–10 business days.

Refunds will be made through the original payment method whenever possible. For Cash on Delivery orders, refunds may be issued through an agreed mobile financial service or bank transfer.

7. Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to our return policy.

8. Important Note

Fragrance experience can vary from person to person depending on skin type, body chemistry, weather, and application. Therefore, differences in longevity, projection, or personal preference are not considered product defects and are not eligible for return or refund.

9. Contact Us

For return, exchange, or refund assistance, please contact the NARO Fragrance customer support team with your order number and details of the issue.

NARO Fragrance
Your satisfaction, our commitment.